CAN I RETURN MY ITEM FOR A REFUND OR EXCHANGE?
If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full item refund. Your item must be in the original packaging, with all tags still attached and in a re sellable condition if not the item will be returned back to yourself. We will also not be held responsible for any items damaged upon receipt back to us so please ensure all items are securely packaged. Please note this is for full priced items, sale items are exchange only.
HOW LONG AFTER PURCHASE CAN I MAKE A RETURN?
Returned items must be received within 30-days of receipt for UK orders and currently we cannot accept international orders.
HOW TO MAKE A RETURN:
Please email hello@bonheurhomedecor.com prior to sending your return
We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.
HOW LONG DOES A REFUND TAKE?
We aim to process all returns within 5-10 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. The refund will be processed back to your original method of payment. Please note we do not contact you when an item arrives back to us, but only once your refund / exchange has been issued 5-10 working days later.
CAN I GET MY SHIPPING FEES BACK?
We regret to inform you that any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.
I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED.
We're really sorry if we've made a mistake with your exchange/refund. Please send us a message at hello@bonheurhomedecor.com so we can fix this for you.
MY ITEM IS DAMAGED.
We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the shipping process. Please send us an image so we can look into this & organise for another one to be sent to you! We might ask you to return the item to us.
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER.
We're really sorry if we've made a mistake with your order. Please send us a message so we can fix this for you.
DO I HAVE TO PAY FOR RETURN POSTAGE?
We're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@bonheurhomedecor.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds :We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too
